Coreso and Joan: Redefining Visitor Management in a Dynamic, Hybrid Workplace

Coreso is a globally renowned consultancy specializing in providing services driven by European regulations, specifically the 3rd and 4th energy packages, to nationally regulated Transmission System Operators (TSOs). 

Our conversation with Lara Herinckx, consultant HR-recruiter at Coreso, and Nico Staels, Director at IKANDA, Joan’s partner and reseller, shed light on Joan’s innovative solutions' impact on their operations.

Challenges in Visitor Management

Before integrating Joan’s technological solutions, Coreso faced several challenges with their visitor management system, particularly across their multi-floor offices. 

"We are on two floors, the second and the fifth, and before Joan, visitors would arrive unannounced at either floor, causing disruptions, especially near executive areas," Lara explained. This lack of a streamlined process led to security concerns and operational inefficiencies, with visitors often wandering without proper oversight. There was no way to verify their purpose for visiting or who they were meeting, potentially posing a security risk in sensitive areas. Additionally, employees tasked with greeting visitors were frequently interrupted, and the lack of a central record of who was in the building made it difficult to manage unexpected guests or emergencies.

Implementing Joan Visitor Management System

The shift to Joan’s visitor management system marked a significant turning point for Coreso. Joan's technology provided a structured and secure method for handling visitors, ensuring they are registered and received at designated reception areas before accessing office spaces. 

Lara noted the immediate benefits, "Now, everyone needs to register, and guests need to be picked up downstairs at the reception area. This ensures that people wandering on our floors are known, and we have their details, improving overall security."

Future-Proofing with Joan Workplace Management Solution

Joan’s system not only addressed current operational needs but also offered scalable solutions adaptable to future growth. As Coreso continues to expand, the flexibility of Joan allows for the integration of additional functionalities, such as electric car charger reservations—an essential feature as the company progresses. "Joan caught our interest because of the possibilities for the future. We are a company that's progressing quite quickly, so Joan’s ability to adapt to future needs was a significant factor in our decision," Lara added.

Coreso's Vision for Scalable Workplace Management

While Coreso currently leverages Joan primarily for visitor management, Lara expressed a desire for a comprehensive workplace management solution. Their forward-thinking approach acknowledges the potential for growth and the need for an adaptable system.

Lara mentioned the company's ongoing expansion and the possibility of needing features like desk booking in the future. Joan's ability to integrate seamlessly with such functionalities makes it a perfect fit for Coreso's evolving workplace. Choosing a scalable solution ensures Coreso has a platform that can adapt to their changing needs, future-proofing their investment and ensuring a more efficient and organized workplace as they continue to scale.

Exceptional Collaboration and Support

The integration of Joan’s system into Coreso’s operations was marked by effective collaboration and exceptional support from Joan’s partner IKANDA. Despite initial technical challenges, the proactive communication and responsiveness from IKANDA’s team facilitated a seamless transition. Lara praised the support system, emphasizing the quick and efficient resolution of issues, "The reactivity and proactivity of IKANDA’s support were outstanding. It was like having an extended part of our team."

Looking Ahead