6 Mar 2019

Joan’s customer journey: Joan Support comes with the package

When it comes to smart solutions designed to integrate into our work environment and improve the way we use our time and resources, the undeniable truth is that they’re a great idea. Yet without dedicated support, they can very easily remain just that.

In Joan’s case, the name of the game is comprehensiveness. From the decision to invest in a room booking system to installing it and using it, the customer experience is everything.

One of Joan’s main advantages in this area is that you don’t have to be an IT expert to reap its benefits, nor are you left to your own devices once you’ve got ours up and running. Our team of engineers comes with the package. You can contact them from anywhere in the world between 8 AM and 11 PM CET.

With Joan, you’re never alone

“Coming from a Tech Support background, I know what techs face day-to-day, dealing with frustrated customers. So, when a tech performs well, I like to recognize them,” was the beginning of a lovely letter of praise sent by Daniel Ebelike, Senior IT Administrator at Talroo, regarding the customer service skills of our Support Engineer.  

“Žiga is a rock star!” continues Ebelike. “From when he was assigned my ticket, and I became available, knowing the urgency of my project, he called me right away. First, he patiently listened very carefully as I explained the issue and all the troubleshooting I have done. He did not look down or belittle me because he is the expert. He assured me that he will do his best to resolve my issue. And he did.”

Now that truly is music to the ears of any solution provider! Even more so when the very essence of the solution you’re providing is based on boosting efficiency.   

We know our Joan stuff

It’s why we make sure all the I’s are dotted and T’s crossed when it comes to any aspect of your Joan journey. Reaching out to our team is a most welcome and straightforward process that never expires.  

“Žiga immediately requested for a remote session, reviewed everything, and worked with me until we got the Joan Executive working with my Office 365 Calendar. His skills and professionalism show that he is a team leader. Plus, he knows his Joan stuff,” is how eloquently Ebelike described his positive experience, adding: “Because of Žiga, I am more eager to order a Joan device for the other rooms.”

As a purely client-centric service, knowing that our customers are getting the absolute maximum out of our solutions fills us with pride and instills into us the resolution to strive for perfection. After all, it’s you who inspire us to offer the best.

On a final note, we’d like to thank you most sincerely for trusting us with your meetings and cordially invite you to have a read of our previous and next blog post dedicated to you – the customer.

Smooth bookings and see you soon!